Delivery Made Simple
Choose delivery to your home, workplace or another convenient address. We work with our manufacturers and delivery partners to arrange careful transport of your shower doors, enclosures and trays.
Your delivery charge is displayed at checkout. For addresses outside mainland UK, please contact us to confirm availability and charges before ordering.
For estimated delivery times, check the product information and our Delivery Information page.
Direct from the Manufacturer
Most shower doors and trays are delivered directly from the manufacturer. This helps reduce unnecessary handling of large and fragile products.
If your order includes products from different suppliers, they may arrive separately.
Stay Updated
Please provide a valid email address and telephone number at checkout so we can send order updates and the delivery partner can contact you when needed.
Tracking details or delivery arrangements will be shared when available. The information provided depends on the manufacturer and delivery service.
Packaging for Protection
Our suppliers use protective packaging designed to minimise movement and help protect glass, profiles and trays during transport.
Please check your delivery as soon as practical. If you notice damage, keep the packaging and contact us with your order number and photographs.
Collection by Appointment
Prefer to collect from our Kent warehouse? Contact us first so we can confirm whether your item is available for collection and arrange an appointment.
Please wait for confirmation that your order is ready before travelling.
Returns & Order Problems
If you need to return an item or report a problem, email sales@showerdoorstore.co.uk with your order number. We will explain the next steps and the appropriate return arrangements.
Changed Your Mind or Ordered the Wrong Item?
For most standard goods purchased online by consumers, you can tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to return the goods.
Please handle items carefully and retain the original protective packaging wherever possible. Handling beyond what is necessary to inspect an item may result in a deduction for any loss in value.
For change-of-mind returns, you are responsible for the direct return cost where this was disclosed before purchase. If you would like us to arrange a collection, we will provide a quote for you to agree first.
Returning Large or Fragile Products
Shower doors and trays need suitable protective packaging and careful transport. Contact us before sending an item back so we can confirm the correct return address and discuss suitable arrangements.
Please do not return goods directly to a manufacturer without checking the return details with us.
Refunds
For a valid cancellation of your entire order, we refund the product price and any standard outbound delivery charge paid. Any additional cost for a premium delivery service is not included.
Refunds are made without undue delay and within the applicable statutory timeframe. We may wait until we receive the goods or evidence that you have sent them back, whichever is earlier.
Damaged, Faulty or Incorrect Goods
Contact us as soon as practical with your order number, a description of the problem and photographs where possible. Please avoid installing a visibly damaged or incorrect product.
We will arrange an appropriate remedy, including a refund, repair or replacement where applicable. We cover reasonable return costs for goods that are faulty, damaged on arrival or supplied incorrectly.
Your statutory rights are not affected.
Custom-Made Products & Business Orders
The usual change-of-mind cancellation right does not generally apply to goods made to your specifications or clearly personalised. Your rights concerning faulty or incorrectly supplied goods remain unaffected.
Business purchases may have different return terms. Please contact us if you need clarification before ordering.
Need Help with Delivery or a Return?
Email sales@showerdoorstore.co.uk or use our website live chat when available.
Include your order number and delivery postcode so we can help with your enquiry.